Return and Refund Policy – Intercontinental Marketplace

Return and Refund Policy – Intercontinental Marketplace

Last Updated: March 23, 2025

1. Introduction

This Return and Refund Policy (“Policy”) sets forth the terms and conditions under which Siki Initiatives Pty Ltd(“Company,” “we,” “us,” or “our”) accepts returns and issues refunds for products purchased through our online platform, Intercontinental Marketplace. By making a purchase, the Customer (“you”) agrees to be bound by the terms in this Policy. This document has been developed after a comprehensive review and synthesis of industry-standard texts to ensure clarity, legal integrity, and professional presentation.

2. Definitions

• Product: Any item or service that is offered for sale on our Store.
• Customer: An individual or entity that purchases a product from our Store.
• Return: The process by which the Customer sends back a product in accordance with this Policy.
• Refund: The monetary reimbursement to the Customer for all or part of the purchase price paid.
• Exchange: The process to substitute the returned product with another product in our inventory.
• RMA (Return Merchandise Authorization): A unique identifier issued by the Store authorizing the Customer to return a product.

3. Scope and Application

• This Policy applies exclusively to transactions conducted on our online platform.
• Transactions from alternative sales channels or promotional events may be subject to additional or differing conditions as provided at the time of the sale.

4. Eligibility for Returns

4.1 General Conditions

• Condition: Products must be returned in their original condition, unused, unaltered, and in the original packaging with all labels and documentation intact (e.g., receipts, tags, and warranty cards).
• Timeframe: Returns must be initiated within seven (7) days from the date of delivery unless otherwise specified.

4.2 Non-Returnable Items

The following items are not eligible for return and refund:

• Personalized or Customized Products: Items made to your specifications.
• Perishable Goods: Including food items, flowers, or other items with limited shelf-life.
• Digital Products/Downloads: Unless expressly stated otherwise.
• Hygiene Items: Such as undergarments or items that, once opened, cannot be resold for sanitary reasons.

4.3 Defective or Damaged Items

• Products found to be damaged upon receipt or defective may be eligible for return, exchange, or refund irrespective of the standard return timeframe. Documentation (e.g., photos, written description) must be provided within seven (7) days from delivery.

5. Return Process

5.1 Initiating a Return

• Request: Contact our Customer Support team via email (admin@intercontinentalmarketplace.com) with your order number, product details, and reason for the return.
• Authorization: A Return Merchandise Authorization (RMA) number will be issued. Returns submitted without an RMA may be rejected.

5.2 Shipping Guidelines

• Packaging: Ensure the product is securely packaged to avoid damage during transit.
• Cost of Return Shipping: Unless the return is due to an error on our part or a defective product, the Customer is responsible for return shipping costs. We recommend using a trackable shipping service.
• Return Address: 9 Adelphi Court, Marangaroo WA 6064, Australia

6. Refund Process

6.1 Inspection and Validation

• Upon receiving your return, we will inspect the product to ensure that it meets the conditions stated herein.
• You will be informed promptly about the inspection outcome via the email provided at the time of purchase.

6.2 Refund Timelines and Methods

• Processing Time: Once the return is validated, refunds will be processed within fourteen (14) business days.
• Method: Refunds will be issued to the original form of payment. Please note that your bank or card issuer may require additional time to reflect the refund.

6.3 Deductions and Adjustments

• Restocking Fees: Where applicable and previously disclosed at the time of purchase, restocking or handling fees may be deducted from the refund amount.
• Shipping Charges: Initial shipping fees are non-refundable unless the return is due to an error on our part.

7. Exchanges and Store Credit

• Exchanges: To exchange a product, please follow the return process and then place a new order for the desired item.
• Store Credit: Alternatively, you may opt to receive store credit. Store credits are valid for thirty (30) days from the date of issuance and are non-transferable.

8. Warranties and Disclaimers

• Manufacturer Warranties: Some products may be governed by additional manufacturer warranties. This Policy does not override such warranties.
• Disclaimer: Except as otherwise provided by law, no implied warranties or guarantees exist regarding the condition or merchantability of products returned.

9. Limitation of Liability

To the fullest extent permitted by applicable law, our liability shall be limited to:

• Reimbursement of the purchase price of the returned product.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the return or refund process.

10. Governing Law and Dispute Resolution

• Governing Law: This Policy is governed by the laws of Australia and African countries Siki Initiatives is operating, without regard to conflicts of law principles.
• Dispute Resolution: Any disputes arising from return or refund claims will be addressed first through amicable negotiations. Failing resolution, disputes shall be resolved in the competent court(s) located in Australia and African countries Siki Initiatives is operating, considering the international trade laws governing such transactions.

11. Amendments to the Policy

We reserve the right to amend or update this Policy at any time. Any changes will be posted on our website and will become effective immediately upon publication. Continued use of our platform following the changes constitutes your acceptance of the revised terms.

12. Contact Information

For any questions or further clarifications regarding our Return and Refund Policy, please contact us:

• Email: admin@intercontinentalmarketplace.com
• Phone: +61- 8 – 0000 – 0000
• Mailing Address: 9 Adelphi Court, Marangaroo WA 6064, Australia

13. Acknowledgement

By making a purchase from our Store, you acknowledge that you have read and agree to abide by the terms of this Return and Refund Policy.